Cancellation Policy

Last updated: March 12, 2026

At Premier Leather, we understand that sometimes you may need to cancel or modify an order. This policy explains how order cancellations and modifications are handled for purchases made through our website.

Order Cancellation Before Processing

Orders can be canceled only before they have been processed.

  • Order Processing Time: 1 to 3 business days
  • Order Cut-Off Time: 6:00 PM (GMT)
  • Business Days: Monday to Sunday

If you wish to cancel your order, please contact our customer support team as soon as possible. Once an order has been processed or prepared for shipment, it may no longer be possible to cancel it.

Order Cancellation After Shipment

If your order has already been shipped, it cannot be canceled.
However, once you receive the item, you may request a return in accordance with our Return & Refund Policy.

  • Returns are accepted within 30 days of delivery.
  • If the return is due to customer preference or incorrect order selection, the customer may be responsible for the return shipping cost.

Order Modifications

If you need to modify your order details, such as correcting your shipping address or updating order information, please contact us immediately after placing your order.

While we will do our best to assist you, we cannot guarantee modifications once an order has been processed or shipped.

Customers are responsible for providing accurate shipping information at checkout. Premier Leather is not responsible for delays or delivery issues caused by incorrect address details provided by the customer.

Damaged or Incorrect Orders

If your package arrives damaged or incorrect, please contact our support team within 7 days of delivery.

To help us resolve the issue quickly:

  • Take clear photos of the damaged item and packaging
  • Send the photos to our customer support team

If valid proof is provided within the required timeframe, we will review the case and offer an appropriate solution such as a replacement or refund.

Refunds for Approved Cancellations

If your cancellation request is approved before the order is shipped, a full refund will be issued to your original payment method.

Refund processing times may vary depending on your payment provider or bank.

Accepted Payment Methods

We accept secure payments through the following methods:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • JCB
  • Apple Pay
  • Google Pay
  • PayPal

Contact Information

If you need to request a cancellation or have any questions regarding your order, please contact us:

Premier Leather
25 Moat Ln, Birmingham B5 5BD, United Kingdom
Phone: +44 750 787 3961
Email: support@premier-leather.com

Business Hours
Monday – Sunday
9:00 AM – 6:00 PM (GMT)